If you have any doubts that Google has made a significant impact on the way we process information, just read Jeff Jarvis's excellent book, What Would Google Do? He reverse engineers Google and applies their principles to a variety of industries. This book is a "must read."
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Google gets better every time it is used and it is used millions of times per hour around the world.
Google could charge a fee for each hit. But it doesn't. And the world is better for that decision. A sound investment indeed.
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